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RoadRunner's advertising claims great Internet access speeds. This is simply not the case. As demonstrated below, Time/Warner's RoadRunner network deficiencies are quite severe. In fact, the Town of Cary, North Carolina commissioned a professional engineering firm to propose a new cable network. Why? Because the Time/Warner cable network is so horrible that the city had to get involved to address the thousands of complaints. The RoadRunner cablemodem service is no better, often pinging 700ms across its own backbone with a 33% packet loss. 14.4k modem dialup is faster. Why won't they solve the problem? They don't have to. They're a monopoly. Click to view: Technical Chat Well, I spoke to James M. on the "Live Technical Chat" feature of their website today (Tuesday, September 19, 2000, 2030 hours). He claims the situation will be resolved by the end of the month. He does not know why it has been taking so long, but does apologize for the inconvenience. At least they acknowledge the issue exists now. Since the problem has been ongoing for more than three weeks and won't be completed until the end of the month, that means that roughly 45 days will have passed since the problem started. This is roughly the amount of time it takes the phone company to run a new dedicated circuit, such as a T-Span. I am guessing that Time/Warner RoadRunner management either didn't plan their network correctly or waited to install additional bandwidth until way AFTER a problem developed to see if they could get by with what they had. At this point, I would recommend ANY company who is considering Time/Warner RoadRunner technology as part of thier network plan to please NOT consider it further. The reliability and speed just isn't there. If you have any comments regarding Time/Warner RoadRunner service, good or otherwise, please let me know and I'll post them here. Thanks. |